Sertifi | Employee Spotlight, Meet Kevin
Explore Sertifi's culture with an employee spotlight, highlighting Director of Customer Success Kevin Benham. Sertifi is seeking customer support professionals in Chicago.
Sertifi Employee Spotlight, Sertifi Careers, Sertifi Jobs, Sertifi Culture, Sertifi Customer Success Team, Sertifi Customer Support
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Employee Spotlight: Meet Kevin

Q: When did you start working at Sertifi?
A: I joined Sertifi in 2010, in a hybrid role that combined quality assurance, customer training, and support.

Q: What initially drew you to Sertifi?
A: Working for a small (at the time) company meant that I could try new things, and there were lots of opportunities for career development.

Q: What have been the biggest changes since you joined the company?
A: The most noticeable change is that we have nearly tripled in size! Back then, we were in ‘startup mode’, which often meant changing direction on the fly. Now, we have a much clearer roadmap for where the company is headed. One thing that hasn’t changed is the emphasis on the success of our customers.

Q: What is your current role? What does a typical day look like?
A: As the Director of Customer Success, I lead our Customer Success and Support team. Day to day, I am still very much hands-on with our customers. A typical day might include fielding customer requests, conducting a training call, or making plans for onboarding a new customer. In between, I check in with our established customers to make sure they are getting maximum value from their Sertifi solution.

Customer Success Advocate, New Dad, and Sertifi O.G.

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Q: How has your career evolved within the company?
A: As the company grew, maintaining a high level of customer support and training became more than one person could handle. We added to the team and I took on a leadership role, figuring out how to help our customers succeed, and how to measure that success.

Q: Tell us about Sertifi’s pod structure and what you like most about it.
A: A pod brings sales and customer success together, with a shared goal of bringing on new customers and making sure they thrive. It’s very collaborative – I might serve as a technical resource during the sales process; other times, the account manager helps me check in with a current customer. We work together, which makes us all more productive.

Q: As a new dad, how do you balance your career and family?
A: Sertifi is all about work-life balance, and that has been the culture from day one. When my son was born, I was able to adjust my schedule, and I’ve had a lot of flexibility to take care of all the things that come with having a little kid, like doctor’s appointments and daycare pickup.

Q: What advice do you have for candidates hoping to join the team at Sertifi?
A: Be ready to tackle more than just what’s in your job description. We’re a growing company, and everyone pitches in.