Sertifi | Employee Spotlight, Meet Mandy
Discover Sertifi's company culture with an employee spotlight that highlights Mandy, our first Technical Writer and an expert in her field.
Sertifi Employee Spotlight, Sertifi Careers, Sertifi Jobs, Sertifi Culture, Technical Writing, Chicago Jobs
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Employee Spotlight: Meet Mandy

Q: When did you start working at Sertifi?
A: I joined Sertifi in January 2018 as a Technical Writer.

Q: Why did you join Sertifi?
A: Lots of reasons! The first thing that drew me in was my call with the HR Manager and the way she talked about the company resonated with me. A smaller organization got me excited. I was going from a massive 600 people, to 150 people, to a 40+ person company, coming in on the cutting room floor. I also liked that Sertifi values content and that they are passionate about their customers. The teams are also more close-knit, so you can get to know everyone here. 

Q: What was the onboarding process like?
A: It was intensive but in a good way. It was exciting to be introduced to everyone on the first day because I’ve never worked at a company where you’d get to meet everyone and learn their names at the organization. It was also great learning about all the different teams. Part of my onboarding process included the co-founders leading a session which was wonderful. It was obvious that they care and are devoted to their employees. 

Q: What is your favorite part of your job?
A: First, I get to write in some way every day. This sharpens my writing skill and allows me to be the voice of how we communicate in a technical sense. The other part that I like about my job is that I get to work with a variety of people, so no day is the same. Some days I might work with a developer and learn about their latest project. Another day, I will team up with the Marketing and Sales teams to create some handouts for our customers. And some days I’ll be working with QA to learn about their processes. It’s nice to have the variety.

Q: Tell us about a cool project you’re working on.
A: Right now, I’m working on an Internal Knowledge Base. The current system wasn’t meeting the Customer Success team’s needs so it was fun to get this project off the ground. I went from taking a bunch of content that wasn’t being utilized in the best way and putting it into a system that everyone inside the company could access. It saves them time having to schedule a meeting with me to find out where something is located. 

Q: How do you see your career evolving at Sertifi?
A: I see myself growing as a Technical Writer and contributing to content that I wouldn’t have been able to do at my previous companies. It’s great working in a place where I can be able to strategize, look at a content strategy, and act on it. I also see myself hopefully gaining managerial experience and helping others find their footing. I’ve had some incredible mentors that I’ve worked with that have ignited different passions in me, and I want to have the opportunity to give that back. 

Certified Wordsmith, St. Louis Cardinals Fan, and Chicago Foodie.

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Q: How did you decide that you wanted to be a Technical Writer?
A: When I went to college, I had no idea what I wanted to do. As part of my general education program at my school, there was an Intro to Technical Writing course, and I decided to take that class. You could say the rest is history. I ended up changing my major to Technical Writing. I loved taking concepts that people wouldn’t normally understand and making it digestible. It was an opportunity to really understand the user experience. Lots of interesting things fall into the realm of tech writing so it keeps a lot of doors open. I also got my Masters in Technical Writing. And now, I’m a course instructor at Missouri State where I teach that Intro to Technical Writing class so it’s cool how it’s come full circle.

Q: What do you like about working in the technology field?
A: It’s always changing so it’s hard to be bored. There’s also a variety of industries within the technology field which is interesting. At first, I was intimidated because I didn’t see myself as someone that had the technical chops to be working in this field, but once I got into it and found an industry that I was passionate about, it was exciting to me. I’ve been in the tech field for 4 ½ years now, and I can see the changes for myself. It’s not a stagnant field. You’re always encouraged to learn new things and foster new ways of thinking.

Q: What do you like to do in your free time?

A: Watching sports and going to games, working out with my trainer, exploring the food scene, and going to concerts.

Q: If you could learn to do anything, what would it be?
A: I would learn how to play guitar. I’ve wanted to play ever since I was a child. I remember my Kindergarten teacher saying, “I’d never be able to play since my hands were too small,” which, of course they were in Kindergarten, but that has stuck with me. I also grew up obsessed with 80’s hair bands like Guns & Roses and Slash is an inspiration for me wanting to learn how to play.

Q: What are you currently watching on TV/Netflix/Amazon?
A: I just started True Detective on HBO. Lately, I’ve been obsessed with Unsolved: The Tupac and Notorious B.I.G. Murders. I also purchased MLB TV to watch the Cardinals games. 

Q: If you had to eat one meal, every day for the rest of your life, what would it be?
A: Pizza and toasted ravioli