Business Challenge
CareerBuilder needed an electronic signature solution to automate the sales process while eliminating annoying paperwork for its thousand sales representatives. The paper-and-pen method for getting sales agreements signed and stored was slow and inefficient.
Sales representatives would send contracts to their customers, receive signed copies by fax and manually forward the paper contracts to billing and production. This process took about three days to complete. Sales representatives would waste hours each month on this manual contract process.
Sertifi Solution
With the help of the Sertifi’s eSignature solution, CareerBuilder created a completely paperless contract management process where sales representatives can send, receive and forward contracts in an automated process and reduce the turnaround time from three days to less than an hour!
By integrating Sertifi’s flexible API into CareerBuilder’s existing CRM solution, sales representatives send agreements for eSignature simply by clicking a button. Sertifi’s API also made it possible to automatically route signed contracts to accounting and production for posting.
The Results
About 90% of CareerBuilder’s thousand sales representatives were using Sertifi within three months after implementation. The company reduced the amount of time it took to get contracts signed by more than 20%, and it increased the number of contracts signed and returned by more than 10%.
CareerBuilder estimates that Sertifi’s API saves each sales representative almost three hours per month in work, adding an additional 36,000 selling hours per year!
About CareerBuilder
CareerBuilder has the largest online job site in the U.S. The company is more than just a job board though! They are the global leader in human capital solutions. Through constant innovation, unparalleled technology and customer care delivered at every touch point, CareerBuilder helps match the right talent with the right opportunity more often than any other site. For more information, visit www.careerbuilder.com.
“The company reduced the amount of time it took to get a contract signed by more than 20%, and increased the number of contracts signed and returned by more than 10%.”