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Tropicana Las Vegas Hits Jackpot with Mobility for Group Business

Cloud-Native Technology for Greater Mobility

Set on the world famous Las Vegas Strip, the Tropicana Las Vegas –a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected Amadeus Sales & Event Management – Advanced with Sertifi ePayments to help them optimize group business on-the-go and manage contracts with ease.

Why Amadeus Sales & Event Management Advanced with Sertifi?

Gavin Mealiffe, Vice President of Sales at Tropicana Las Vegas has partnered with Amadeus for 20+ years, upgrading to the cloud-native Advanced module in 2016 so the staff could access the tool when and where they needed it. The mobility has empowered them to spend less time at their desks and more time with their customers. “What Advanced does for sales, convention services, and the customer in the end is beneficiary in terms of being able to have a more interactive staff and a more focused staff, and that’s really what you want,” says Mealiffe.

By integrating Advanced with Sertifi, Tropicana has been able to manage contracts digitally to capture signatures, deposits, and final payments with full PCI compliancy. With the manual work gone, Tropicana estimates a time savings of 5 minutes per contract, and a cost savings of 25% annually on paper. And with everything electronic, Mealiffe says they now can complete contracts in hours, instead of days. “Customers can get an immediate response from us so they know their business is important to us. I think that’s great.”


About Tropicana Las Vegas

Set on the famed Four Corners with commanding views of the Las Vegas Strip, Tropicana Las Vegas — a DoubleTree by Hilton — is a Penn National Gaming destination and boasts stylish rooms, suites and luxury villas, complete with acclaimed restaurants, premier entertainment options and a 50,000-square-foot casino. The resort redefines the expectations of today’s global travelers by providing a casually elegant experience on The Strip, all with a South Beach rhythm and vibe. The property also features Glow® a Mandara Spa and fitness center, Laugh Factory Comedy Club and restaurants such as Robert Irvine’s Public House, Bacio Italian Cuisine, Oakville Steakhouse, Barista Café, Fresh Mix, South Beach Food Court, and the newly opened Savor the Buffet.

“Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them.”