Sertifi determines the surcharge percentage based on local regulations, card brand rules, etc. This is set up during the implementation process, and the percentage remains the same for every payment sent through that portal. The surcharge percentage does not fluctuate.
Lower costs and maximize revenue with surcharging, now available with Sertifi by Flywire
Customers love the convenience of credit card payments, but understandably, merchants aren’t fans of hefty card processing fees. That’s why Sertifi by Flywire is excited to announce surcharging, the latest enhancement to our #1-rated meetings and events payment solution.
Now, there are tons of ways to lower costs and maximize revenue:
Lower fees by using a secure ecommerce solution to process card transactions.
Surcharge transactions to accept cards without losing profit margin to card fees.
Accept ACH payments, which have significantly lower fees than cards.
Tie payments to event contracts, ensuring payment and lowering your chargeback risk.
How surcharging works
Sertifi by Flywire allows you to request an event contract e-signature and payment in one easy step – and with the ability to respond from any device and location, it couldn't be any easier for your customers.
With one click, you can decide to enable surcharging* on a transaction when setting up your request.
When customers go to pay online via a secure payment form, they'll see the surcharge (listed as a credit card fee) as part of the form.
You'll also be able to offer an easy, free ACH option to payers, should they want to opt out of the surcharge.
* Surcharging rules and regulations vary by state, country, or individual customer. Please reference our terms and conditions here.
More ways to save
Since implementing surcharging, customers have seen real changes to their payment mix:
You'll see a significant shift to the free ACH payment option.
Debit card use will increase as customers choose to avoid the surcharge.
Your card fees are reduced by an average of 75%.
Credit cards are still a popular choice for corporate clients, for whom surcharging is a business expense, and individual guests, who prioritize earning rewards over saving the fee.
Ready to accelerate and maximize revenue? Let's get in touch.
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Surcharging FAQ
How do properties determine the appropriate percentage to surcharge?
Are there any states where surcharging is not allowed?
Rules shared by card brands do list a few states where surcharging is not currently legal. For more information, please reference our surcharging terms and conditions.
Can a property turn on surcharging for only specific transactions?
Yes. Currently any admin can turn surcharging on and off for any transaction using the checkbox in the sending workflow.
Does surcharging appear in the payments report?
Yes. Properties that implement surcharging will see additional columns in their payments reports to show the surcharge amount on each transaction.
