Sertifi determines the surcharge percentage based on local regulations, card brand rules, etc. This is set up during the implementation process, and the percentage remains the same for every payment sent through that portal. The surcharge percentage does not fluctuate.
Lower Costs & Maximize Revenue with Surcharging, Now Available with SertifiPay
Customers love the convenience of credit card payments, but understandably, merchants aren’t fans of hefty card processing fees. That’s why Sertifi is excited to announce surcharging, the latest enhancement to our best-in-breed hospitality event payment solution, SertifiPay.
With SertifiPay, there are tons of ways to lower costs and maximize revenue:
Lower fees by using a secure ecommerce solution to process card transactions.
Use our new surcharging feature to accept cards without losing profit margin to card fees.
Accept ACH payments, which have significantly lower fees than cards.
Tie payments to event contracts, ensuring payment and lowering your chargeback risk.
Privacy Statement: Sertifi will use your information to communicate with you about your request and other related resources and solutions that may be of interest to you. You may change your communication preferences or opt out at any time using the preference and unsubscribe options in messages you receive from us. For more information, please see our privacy policy.
How Surcharging Works
SertifiPay allows you to request an event contract e-signature and payment in one easy step – and with the ability to respond from any device and location, it couldn't be any easier for your customers.
Now, with one click, you can decide to enable surcharging* on a transaction when setting up your request.
When customers go to pay online via a secure Sertifi payment form, they'll see the surcharge (listed as a credit card fee) as part of the form.
SertifiPay also provides an easy, free ACH option for payers, should they want to opt out of the surcharge.
* Surcharging rules and regulations vary by state, country, or individual customer. Please reference our terms and conditions here.
Other Ways to Save
Noncompliance with regulations, such as key-entering cards at a front desk PMS, causes downgrades and an increased transaction rate. Plus, your customers may have preferences or restrictions as to how they pay.
With SertifiPay, you can:
Guarantee payment by requesting it alongside an e-signature.
Implement a lower-risk way to process cards.
Accept ACH payments, which are still convenient for customers but cost you significantly less to process than credit cards (ACH fees are .5% per transaction compared to card fees of 3%+). It's less risky than sharing wire instructions, too.
Surcharging FAQ
How do properties determine the appropriate percentage to surcharge?
Are there any states where surcharging is not allowed?
Rules shared by card brands do list a few states where surcharging is not currently legal. For more information, please reference our surcharging terms and conditions.
Can a property turn on surcharging for only specific transactions?
Yes. Currently any admin can turn surcharging on and off for any transaction using the checkbox in the sending workflow.
Does surcharging appear in the payments report?
Yes. Properties that implement surcharging will see additional columns in their payments reports to show the surcharge amount on each transaction.
