Taking Charge of Chargebacks: A Hotelier’s Guide to Combating Fraud | Back to Main Page

PART SIX

Power in Partnerships: Choosing the Right Payment Solutions

 

One of the biggest challenges facing hotels today is the reliance on manual processes that can’t keep up with modern payment methods. With the right payment technology, hotels can increase efficiency and guest satisfaction while also preventing fraud and reducing chargebacks.

Here are the key features to consider when selecting a payment technology partner:

  • Risk Analysis Tools: Choose a solution that uses artificial intelligence to provide real-time fraud scores, helping you identify and flag high-risk transactions.
  • Secure Payments: Look for systems with built-in security features such as 3-D Secure and AVS to protect guest transactions.
  • Chargeback Support: Partner with a provider that offers assistance in disputing chargebacks, including gathering evidence, reviewing claims, and writing rebuttals on your behalf.
  • Integration Capabilities: Ensure the payment system integrates seamlessly with your property management system (PMS), sales & catering software, and other core applications.
  • Expert Support: Choose a provider with in-depth knowledge of the hospitality industry and fraud prevention and is a trusted partner of major hotel brands, management companies, and independent properties.

“When our customers face a chargeback, we dive in to help, and we love to win. With an average chargeback rate of only 0.4% and a win rate of 71%, it’s no surprise that over 20,000 hotels now use Sertifi’s payment technology.”

– Mike Ryan, Director of Enterprise Payments, Sertifi

It’s Time to Take Control of Your Hotel’s Payment Security

As fraud grows more sophisticated, hotels must adapt or they risk becoming prime targets.

Relying solely on reactive measures—like disputing chargebacks and investigating fraud after it occurs—can only go so far. Instead, hotels will see far better results with proactive measures, such as flagging suspicious transactions, verifying identities, and implementing enhanced security measures. This approach not only saves time but also shields hotels from significant costs and revenue losses.

With the right tools and strategies in place, your hotel can turn potential fraud stories into success stories—showing that, with the proper defense, the good guys can win.

Learn More About Sertifi Solutions, Designed to Help You Work More Efficiently and Securely

Digital Credit Card Authorizations | Online Payment Processing

 

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