Save thousands in chargebacks with Sertifi hotel credit card authorization forms.

Sertifi's authorization solution allows you to finalize credit card authorization forms in a completely digital, PCI-compliant manner. Our solution comes with free advanced fraud detection tools, which automatically verify cards upon submission so you know which cards are safe to proceed with, reducing your risk of chargebacks.

In addition to capturing card information via authorization forms, hotel users are also able to receive travel company authorizations from Sertifi travel and payment partners, including Amtrav and Conferma Pay, with needing to initiate a process or create a form. By receiving payment details ahead of a business traveler's stay, hotels can ensure a seamless check-in for those guests.

Sertifi advanced fraud tools, powered by Kount, come free with a subscription to our credit card authorization solution. When a card is submitted with the authorization form, it is instantly verified and given a fraud score. Using a combination of AI and data analysis, our tools use data from the user and the credit card to assess if a transaction is fraudulent. Using the score, you can decide whether or not to proceed with the card and transaction.

1. Chargeback Reduction: By using a PCI-compliant authorization solution, strengthened with the added protection of advanced fraud tools only Sertifi offers, you can significantly reduce your risk of chargebacks. Many customers reduce chargebacks by 80% and save thousands.
   
   
2. Process Efficiency: With a fully digital experience that lets you and your customers work from any device and location, teams are finalizing authorizations 90% faster – often within minutes. You can also link to forms directly from your website or other location, so customers can purchase amenities and gift cards on demand.
   
   
3. Security and PCI Compliance: Sertifi is PCI Level 1, SOC 1 Type 2 and SOC 2 Type 2 compliant, and captures and stores card data securely. Additionally, only staff with the appropriate permissions can unmask and access card data. This is far more secure than leaving forms in binders or cabinets.
   
   
4. Integrations: Sertifi integrates with Oracle OPERA and other systems so you can seamlessly, securely maintain a complete record of a reservation.

Yes, so the credit card will automatically post to the reservation in OPERA, saving you time and removing risk for human error. Click here to see the complete list of Sertifi integrations.

You can be up and running with Sertifi in less than a day. Once your portal is ready, front desk staff can create and send authorization requests to the necessary parties. Requests can be set up with auto-reminders, saving you follow-up time.

Recipients will receive an email custom-branded to your business with a link to the authorization form. They can complete and submit the form from any device and location, and their information is securely submitted to your Sertifi portal.

Your portal centralizes all authorization requests into a single dashboard where you can track the status of each request, as well as evaluate the fraud scores given to submitted cards. Information is stored in a secure, PCI-compliant manner, and only staff with the appropriate permissions can access unmask credit card information via two-factor authentication.

Yes. Sertifi has three security profiles (Power Admin, Super Admin, and Admin), so you can control who has complete or partial access to your portal, as well as card data.

Credit card information can be unmasked and accessed for 60 days. You'll have access to the completed form for one year.

At the time of submission, you will receive an email with a PDF of the fully executed form attached, which will be available to you indefinitely. You can also download PDF copies before they expire in Sertifi.

Keep in mind that PCI DSS mandates that verification codes like CVVs can’t be stored at all. Therefore, Sertifi only transmits this information to maintain PCI compliance; we cannot and do not store it.

A hotel credit card authorization form is a document used by hotels to obtain permission from a cardholder to charge their credit card for the cost of someone's stay and any incidental expenses. This form is typically used in situations where the cardholder is not physically present and different from the guest staying on property, or when the hotel requires written authorization to charge the card.

By signing the authorization form, the cardholder gives consent for the hotel to charge their credit card for the specified amount. This form serves as a legal agreement between the cardholder and the hotel, outlining the terms and conditions of payment.