Sertifi's payment solution allows you to capture card-not-present event deposits and final payments in an automated, PCI-compliant manner. In addition to card payments, Sertifi also allows for the acceptance of ACH (eCheck) payments, which have lower processing fees than cards.
HOTEL PAYMENT SOLUTIONS | VENUE PAYMENT SOLUTIONS
Experience (a whole lot) more with SertifiPay.
With a hospitality-tailored payment solution rated #1 on HotelTechReport.com, you get a whole lot more out of payment processing than the process.
Accelerate Sales Revenue
Offer Payment Flexibility While Reducing Fees
Get Advice from Payment Experts
Sertifi Wins Best Payments Solution in 2025 HotelTechAwards for Second Year in a Row
Our hospitality-tailored payment solution, SertifiPay, helps thousands of businesses generate event revenue 90% faster – all while optimizing costs – by offering secure, flexible payment methods. Thank you to our users for all the reviews that helped us earn the #1 ranking. We're honored to deliver a better payment experience to you and your guests.
Accelerate sales revenue with a better workflow.
Sales teams are busy, and so are their customers. Finalizing payments over email, call, or fax is a painful experience that's also much less secure. This leaves you chasing payments – sometimes for weeks.
Request contract e-signatures and payments together.
Let customers pay from any device and location.
Never key-enter a card again, reducing your risk of declines.
Stay on track with schedules and automated reminders.
Simplify communication between sales and finance.
It's so easy to get started, most properties onboard within an hour.
CUSTOMER SUCCESS STORY
Marriott Austin South Collection Hits Sales Goals Faster with Sertifi
“We have very aggressive goals, and I really do believe we have been able to hit our numbers with more ease because of Sertifi. Since requesting deposits alongside the contract, turnarounds have gone from 2-5 business days to within hours.”
AREA ASSOCIATE DIRECTOR OF SALES
Get paid 90% faster and at a lower cost.
Noncompliance with regulations, such as key-entering cards at a front desk PMS, causes downgrades and an increased transaction rate. Plus, your customers may have preferences or restrictions as to how they pay.
With our unique combination of features, customers reduce their card burden up to 80-90%.
Guarantee payment by requesting it alongside an e-signature.
Implement a lower-risk way to process cards.
Enable surcharging* to accept cards without losing profit margin to card fees.
Accept ACH payments, which cost you significantly less to process than credit cards. It's less risky than sharing wire instructions, too.
* Surcharging rules and regulations vary by state, country, or individual customer. Please reference our terms and conditions here.
Succeed with our payment experts.
Bringing decades of experience from Shift4, Elavon, Merchant Link, and more, our payment experts are now helping Sertifi customers win big.
Learn Ways to Save
We'll help you identify options to slim down your fees, including hidden costs in your statements you may not be noticing or know how to handle.
Get a Handle on Chargebacks
We'll help you enable easy tactics to significantly reduce your risk of chargebacks, like 3-D Secure cardholder verification – a frictionless way to protect you and your customers.
Let Us Help Handle Disputes If They Arise
If you're using SertifiPay and a chargeback comes up, we'll help you compile the necessary evidence and submit your rebuttal on your behalf.
SUCCESS RESOURCE
Sertifi's Ultimate Fraud and Chargeback Guide
Learn ways to proactively protect your business from fraud and quickly prepare for chargeback disputes.
Ready to maximize your processing investment? Let's get in touch.
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SertifiPay FAQ
What is Sertifi's payment solution?
What are the key benefits to using Sertifi's hotel payment processing and event payment processing?
- Cost Savings: As an integrated payments processor, Sertifi ensures accuracy in processing setup, ensuring you're charged the appropriate fees and not unnecessary costs. Sertifi also presents additional opportunities for savings, including chargeback prevention and the ability to accept ACH payments, which cost you significantly less to process than credit cards.
- Process Efficiency: With a fully digital experience that lets you and your customers work from any device and location, teams are collecting payments 90% faster – often within minutes. With a faster customer turnaround, you'll earn more time to sell, and automated reminders and reporting that make reconciliation easy.
- Chargeback Defense: Sertifi makes it easy to compile the necessary evidence to dispute a chargeback made for a legitimate transaction. Our PCI-compliant solution also lets you enable 3-D Secure and other protections.
- Security and PCI Compliance: Sertifi is PCI Level 1, SOC 1 Type 2 and SOC 2 Type 2 compliant, and captures and stores card data securely. Additionally, only staff with the appropriate permissions can unmask and access card data. This is far more secure than leaving payment details in binders or cabinets.
Does Sertifi integrate with Amadeus Hospitality Delphi FDC?
Yes, you can request and finalize payments directly from your Delphi.fdc instance. Click here to see the complete list of Sertifi integrations.
How does Sertifi hotel payment processing and event payment processing work?
Once your portal is ready, staff can create and send payment and contract signature requests to the necessary parties. Requests can be set up with auto-reminders, saving you follow-up time.
Recipients will receive an email custom-branded to your business with a link to the contract and payment form. They can complete and submit the form from any device and location, and their information is securely submitted to your Sertifi portal. Once the payment is submitted, you and your customer will receive an email receipt.
Your portal centralizes all signature and payment requests into a single dashboard where you can track the status of each request. Information is stored in a secure, PCI-compliant manner, and only staff with the appropriate permissions can access credit card information.
Does Sertifi process the payments itself or with a third-party processor?
You can use Sertifi's proprietary payment processor, SertifiPay, or a third-party gateway we integrate with to process deposits. Click here to see a list of our payment integrations.
Does the deposit automatically get taken out of the customer's bank account?
Yes, the deposit is automatically processed when the customer completes the payment form and submits their information.
Can you schedule multiple deposits with different dates?
Yes, you can add several deposits to your request and assign different due dates to them. Using reminder rules, Sertifi will automatically follow up on deposits, saving you follow-up time and ensuring you never miss a payment.
How long is credit card information stored in Sertifi?
You can clone a payment as long as the card is valid.
Keep in mind that PCI DSS mandates that verification codes like CVVs can’t be stored at all. Therefore, Sertifi only transmits this information; we cannot and do not store it.