Hospitality Guides and Reports

The Ultimate Hotel Fraud and Chargeback Guide

Get a deep-dive on:

• The common types of fraud targeting hospitality businesses
• How to prevent chargeback and friendly fraud
• How to prevent criminal fraud
• How to successfully dispute chargebacks

3-D Secure Guide

Here's a sneak peek at what's covered:

• What 3DS is and how it works
• The benefits of 3DS
• Mandates around 3DS

Address Verification Service Guide

Here's a sneak peek at what's covered:

• What AVS is and how it works
• How to respond to AVS codes
• AVS insights to keep in mind

The Ultimate Guide to Hotel PCI Compliance

Here's a sneak peek at what's covered:

• The difference between PCI compliance and PCI certification – and the importance of both
• Managing data breaches and compromises
• Best practices to staying compliant

The Ultimate Hotel Payment Processing Guide

Here's a sneak peek at what's covered:

• How the processing system works
• How merchant IDs and category codes work
• Ways you may be misusing the system, resulting in unnecessary costs

ACH Guide

Here's a sneak peek at what's covered:

• What ACH payments are
• How ACH payments work and differ from wire transfers
• Why you should accept ACH payments

Hidden Costs in Payment Processing

Here's a sneak peek at what's covered:

• Avoiding downgrade fees that cost a casino $56k in a year
• Avoiding $5k-$100k per month in noncompliance penalties
• The rise of fraud and expected chargeback costs in 2023
• Loopholes your existing payment processor might be taking advantage of

Payment Glossary

Working with payments and all of the terms that come with it can sometimes feel intimidating. To help, we've created a payment glossary – a living document where we house as many payment-related terms as we can find to set you up for success. Soon, you'll be speaking payment lingo like a pro.

Hotel e-Signature & Event Sales Guide

Here's a sneak peek at what's covered:

• The benefits of digitalization
• Ways to use e-signatures
• Key considerations for your buying decision

Venue e-Signature & Sales Guide

Here's a sneak peek at what's covered:

• The benefits of digitalization
• Ways to use e-signatures
• Key considerations for your buying decision

Hospitality Industry Agreements & Payments Assessment

NAPCO Media surveyed over 100 hotels, venues, and travel advisors to evaluate how they’re finalizing agreements and payments for events and group travel – revealing several opportunities to increase process efficiencies and security.