Why 20,000+ Hospitality Companies Love Sertifi

Sertifi is the only complete platform to help you simplify and secure all your workflows, reduce payment costs and fraud, and maximize convenience for your guests.

20,000+ unique locations use Sertifi to:

Get signed contracts, payments, and authorization forms back 90% faster.
Reduce chargebacks by 80% and save thousands annually.
Process payments at a lower cost with ACH.

#1 on Hotel Tech Report’s 2024 Top Payment Processing Software List

We're thrilled to be named the #1 payment processing solution – made possible by real users and their product reviews. Our solution is tailor-made for hospitality workflows and backed by experts who ensure you're set up for success.

Let us handle your chargeback disputes to increase your win rate.

Enable 3-D Secure, shifting chargeback liability to card issuers.

Learn best practices to bolster your chargeback defense.

The Sertifi Way. The Better Way.

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THE TRADITIONAL WAY

Pay unnecessary transaction fees.

Noncompliance with card industry regulations, such as processing card-not-present deposits through a front desk PMS, causes downgrades and an increased rate per transaction, typically costing $5,000 for every $1,000,000 keyed into your on-property systems.

THE SERTIFI WAY

Save thousands in fees.

As an integrated payments processor, Sertifi ensures accuracy while creating other opportunities for savings, including chargeback prevention and the ability to accept ACH payments, which cost you significantly less to process than credit cards.

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THE TRADITIONAL WAY

Put revenue at risk for fraud.

Paper credit card authorization forms could put you in violation PCI requirements, which means you're at greater risk for fraudsters to slip through your processes (not to mention steep fines up to $100,000 each month).

THE SERTIFI WAY

Save thousands in chargebacks.

Our AI-powered advanced fraud tools grade a credit card's risk level, plus you'll get detailed reporting alongside the grade, so you can feel confident in accepting transactions and reduce the burden of chargebacks.

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“We love the two-factor authentication, along with the card rating, which allows us to know if the payment card is safe. We’ve avoided at least one chargeback a month.”

GENERAL MANAGER, COMFORT INN & SUITES JEROME - TWIN FALLS

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THE TRADITIONAL WAY

Be harder to work with.

Your guests are constantly busy and on the go. Asking them to complete and sign contracts or authorization forms and submit payments via paper printing, scanning, or faxing is a painful experience, not to mention less secure.

THE SERTIFI WAY

Simplify steps for guests.

Let guests complete and sign contracts and authorization forms, as well as submit deposits and payments, from any location and device. They'll always know what's coming from you with a custom-branded portal and emails.

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“I love the convenience of sending a client a paperless contract, and letting them sign immediately is so easy for them. The fact that you can sign from your phone and then Sertifi sends a PDF copy to everyone is wonderful.”

SENIOR CATERING SALES MANAGER, THE ST REGIS BAL HARBOUR RESORT

THE TRADITIONAL WAY

Waste time on manual processes.

Lose time manually setting up and sending requests. With a manual process for guests, you're left chasing down completed forms, signatures, and payments – sometimes for weeks.

THE SERTIFI WAY

Increase staff productivity.

With a faster guest turnaround, you'll earn more time to sell and take care of other guests. Save more time with automated reminders, templates, a shared document library, advanced reports, and a complete audit trail.

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“Our sales team loves working with Sertifi because it is easy to use. Signed contracts and payments often come back within ONE day!”

DOSM, HILTON ALEXANDRIA MARK CENTER

THE TRADITIONAL WAY

Manage systems separately.

You rely on Delphi.fdc to manage your sales but having to finalize event contracts and payments separately, creating unnecessary manual steps that are more error-prone.

THE SERTIFI WAY

Complete tasks seamlessly.

Request contract signatures and deposits straight from Delphi.fdc and seamlessly, securely maintain a complete record of the event.

sage-hospitality-sertifi-esignatures-payments

“It's taken us a quarter of the time, at a minimum, to get signed contracts and deposits back. The Delphi integration also provides really nice productivity for our team because we're staying in one system.”

DIRECTOR OF SALES SYSTEMS AND ANALYTICS

THE TRADITIONAL WAY

Delay time-to-value.

With complicated manual processes and little automated tracking in place, it's harder to get new employees up and running quickly. It's also more difficult to hire remote employees, limiting your talent pool.

THE SERTIFI WAY

Onboard within a day.

Many Sertifi customers – even large brands with 150+ properties – are up and running in one day. Sertifi also decreases staff onboarding time and lets them work from anywhere. You can even use e-signatures to finalize onboarding paperwork.

Ready to finalize business 90% faster?

More Resources to Build Your Case

Credit Card Security: Why Emailing Credit Card Information is Risky

Making guests send you personal and credit card information over email is extremely risky for you both. Learn how Sertifi help.

Read the Blog Post

Why You Need a Hospitality e-Signature Solution to Drive Value

An e-signature solution may seem like a nice-to-have – but with the value-adds, combined with the low cost of a Sertifi subscription, it should be a must-have.

Read the Blog Post

How Sertifi Can Help Your Entire Property Succeed

See how other properties are maximizing all the solutions and features Sertifi has to offer, ensuring operational efficiency and ROI across the entire property.

Read the Blog Post