Dave & Buster's Streamlines BEO and Payment Process

Opportunity

Dave & Buster’s Special Events group across 64 locations and a call center needed to get Banquet Event Order forms (BEOs) signed faster. The traditional paper-and-pen method for getting them signed was slow and burdensome.

Collecting payments added another hurdle and typically took days. To submit a payment, customers had to print, sign, scan, and fax credit card authorization forms. Once received, the Special Events group would be required to re-key data.

Sertifi Solution

Dave & Buster’s chose Sertifi to automate the last mile of the sales process. The Special Events group was most excited about the platform's integration to their PMS, Amadeus Sales & Event Management – Advanced (formerly known as Delphi.fdc) and Salesforce. Integrating with Sertifi allowed the group to get BEOs signed faster and collect payments within seconds of customers signing.

Results

Since using Sertifi, Dave & Busters has reduced the time it takes to get contacts signed and payments made by more than 90%. The Special Events group no longer spends time reviewing forms and re-keying information, eliminating human error and greatly increasing productivity, especially during peak months.

Guests appreciate being able to quickly sign and pay within a centralized area, no longer hassled with outdated, offline ways of doing business. They can also trust their information stays secure.