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Dave & Buster's Streamlines BEO and Payment Process


Dave & Buster’s Special Events group across 64 locations and a call center needed to get Banquet Event Order forms (BEOs) signed faster. The traditional paper-and-pen method for getting them signed was slow and burdensome.

Collecting payments added another hurdle and typically took days. To submit a payment, customers had to print, sign, scan, and fax credit card authorization forms. Once received, the Special Events group would be required to re-key data.

Sertifi Solution

Dave & Buster’s chose Sertifi to automate the last mile of the sales process. The Special Events group was most excited about the platform's integration to their PMS, Amadeus Sales & Event Management – Advanced (formerly known as Delphi.fdc) and Salesforce. Integrating with Sertifi allowed the group to get BEOs signed faster and collect payments within seconds of customers signing.


Since using Sertifi, Dave & Busters has reduced the time it takes to get contacts signed and payments made by more than 90%. The Special Events group no longer spends time reviewing forms and re-keying information, eliminating human error and greatly increasing productivity, especially during peak months.

Guests appreciate being able to quickly sign and pay within a centralized area, no longer hassled with outdated, offline ways of doing business. They can also trust their information stays secure.



Dave & Busters streamlined their BEO form and payment workflow with Sertifi. The results?

  • The ability to close business in hours instead of days
  • Greater security and ease in meeting PCI compliance
  • A faster, easier guest experience