SAVOR… Chicago Increases Efficiency by 50% with Sertifi

"In the past, a lot of our guests have had concerns about sending credit card information via fax. With Sertifi, they’re confident their payment data is protected."

ASSISTANT CATERING AND SALES DIRECTOR

Opportunity

As the exclusive food and beverage provider Chicago's McCormick Place, the nation’s largest convention center, it comes as no surprise that SAVOR… Chicago stays busy. Their former process for collecting BEOs and payments was inefficient and time consuming for employees and guests alike. It involved sending contracts via email for guests to then print, sign, and either scan or fax back. When payment was required, the process became more complicated, and it was challenging accepting credit cards and maintaining PCI compliance with an outdated process.

Sertifi Solution

Sertifi digitized this cumbersome process and put the fax machines and paper shredders in the past. Now, SAVOR is using Sertifi’s online portal to execute contracts and payments. Guests automatically receive a SAVOR… Chicago branded email, and all it takes is a click to sign and pay.

Sertifi has added a level of security to payments. Guest payment information is never stored and always secure, something for both SAVOR customers and their security team to celebrate.

“In the past, a lot of our guests have had concerns about sending credit card information via fax. With Sertifi, they’re confident their payment data is protected. Their information is encoded and encrypted, and no one is seeing it who shouldn’t be seeing it," said  Rayva Myles, SAVOR's assistant catering and sales director.

Results

Now that SAVOR is using Sertifi, their sales team is more efficient and their security is heightened. The team's favorite feature is the ability to schedule reminders to guests, so they're spending less time chasing down paperwork and payments. Overall, it takes them half the time it used to to finalize business – time that now goes into customer service.

“Automatic reminders reduce follow up time and decreases accounts receivable. This increases time they have available for clients and customer service,” said Stephanie Dorsey, Chicago’s regional director of finance.