Marriott Austin South Collection Hits Sales Goals Faster with Sertifi

Opportunity

The Marriott South Austin Collection sales team had been enjoying faster contract turnarounds with Sertifi for years. Their most recent new-hire was especially ecstatic to see the property using digital contracts and e-signatures, having been used to the time-consuming manual processes of using email, paper, and fax to close sales.

However, the team was still seeing delays getting advance deposits once the contract was signed. Plus, with 602 keys on property, it often took them days to get through accounting because of their volume.

After seeing a demo of Sertifi's payment solution, the property's area associate director of sales, Amy Johnson, instantly knew her team would benefit from adding it at their property.

The Sertifi Solution

By implementing Sertifi's payment processing and e-signature solution, the property:

✅ Hits their sales goals faster.

As a one-stop shop for all documents and payments, it's much easier for clients to stay on track and respond to requests. Payment scheduling also sets expectations early, so clients aren't surprised when a reminder arrives and a payment is due.

Since requesting deposits alongside the contract, turnarounds have gone from 2-5 business days to within minutes.

"We have very aggressive goals, and I really do believe we have been able to hit our numbers with more ease because of Sertifi," said Johnson.

✅ Streamlined and simplified sales operations.

Representing five properties total, having everything centralized within a single portal also helps the sales team stay organized and efficient. Aside from faster turnarounds, the amount of emails and follow-ups everyone has to manage has significantly decreased since rolling out Sertifi.

With integrations to CI/TY and Delphi.fdc, information is seamlessly and securely shared without any disruption to other workflows.

✅ Started reconciling payments faster.

Transparency and communication between the sales and finance teams has also improved. The finance department has a centralized portal to review instead of wading through emails to get the information they need. Sertifi's reporting makes it even easier to keep track of the details.