SERTIFI ENTERPRISE ONBOARDING
Have a great first day.
Software and support go hand-in-hand. We're here to help you get the most out of Sertifi and make sure you and your guests are enjoying your experience. Before we get started, get to know our team and onboarding process.
Meet Your Sertifi Success Network
Account Manager
You already know this person well, but your account manager helps you get your contract finalized and approved.
Implementation Manager
Your implementation manager is your onboarding hero. They'll help you get up and running with Sertifi successfully.
Customer Success Manager
Your CSM is your new primary contact, tasked with delivering you value. They’ll help you set goals and crush them.
Support Specialists
Our tech support team is available to help you solve problems and get back to business. Our support center is always available.
Your Implementation Experience
Once your license is signed, you'll be assigned an implementation manager and a CSM, who'll become your main point of contact in place of your account manager.
The implementation process will generally follow these steps:
Set an implementation timeline.
Meet your CSM.
Get access to training, including a live session with Sertifi, Q&A sessions, and online resources.
Complete your pilot.
You're ready! Get access to your fully-branded Sertifi portal.
Ongoing Partnership with Your CSM
Once implementation is completed, your CSM will stay in touch to:
Field any questions you have about Sertifi.
Conduct regular business reviews to make sure you're crushing your goals and having a great Sertifi experience.
Renew your subscription.
If needed, get additional properties up and running.
“During onboarding, my team found the videos and interface to be user friendly and easy to follow. This allowed us to get up and running faster.”
GABRIEL ORTIZ, FRONT OFFICE MANAGER,
HOMEWOOD SUITES BY HILTON MAITLAND / ORLANDO
We can't wait to work with you. Your implementation manager will be in touch soon.