Sertifi Hospitality Guides and Reports

The Ultimate Hotel Payment Processing Guide

Here's a sneak peek at what's covered:

• How the processing system works
• How merchant IDs and category codes work
• Ways you may be misusing the system, resulting in unnecessary costs

ACH Guide

Here's a sneak peek at what's covered:

• What ACH payments are
• How ACH payments work and differ from wire transfers
• Why you should accept ACH payments

Hotel Chargeback Dispute Types and How to Win Back Revenue

In this guide, we share three examples of chargeback disputes Sertifi’s payments team recently fought and won, including the evidence that was shown and the lessons that were learned along the way.

3-D Secure Guide

Here's a sneak peek at what's covered:

• What 3DS is and how it works
• The benefits of 3DS
• Mandates around 3DS

Virtual Card Guide

Here's a sneak peek at what's covered:

• What virtual cards are
• Why travel managers love them
• The benefits virtual cards present to hoteliers
• Best practices around hotelier usage

Taking Charge of Chargebacks: A Hotelier’s Guide to Combatting Fraud

Topics Included:

• Payment Fraud: A Growing Concern for Hotels
• The Not-So-Friendly Nature of Friendly Fraud
• Criminal Fraud: Battling Invisible Fraudsters
• Shifting Payment Trends
• Tips for Preparing For & Winning Disputes
• Choosing the Right Payment Solutions

Hidden Costs in Payment Processing

Here's a sneak peek at what's covered:

• Avoiding downgrade fees that cost a casino $56k in a year
• Avoiding $5k-$100k per month in noncompliance penalties
• The rise of fraud and expected chargeback costs in 2023
• Loopholes your existing payment processor might be taking advantage of

Everything You Should Know About Hotel Credit Card Authorization Forms

Get a deep-dive on:

• How to optimize your forms and authorization workflow
• How your forms can protect you from fraud
• How to incorporate AI into your auth workflow to bolster your fraud prevention strategy

The Ultimate Guide to Hotel PCI Compliance

Here's a sneak peek at what's covered:

• The difference between PCI compliance and PCI certification – and the importance of both
• Managing data breaches and compromises
• Best practices to staying compliant

Hotel e-Signature & Event Sales Guide

Here's a sneak peek at what's covered:

• The benefits of digitalization
• Ways to use e-signatures
• Key considerations for your buying decision

Venue e-Signature & Sales Guide

Here's a sneak peek at what's covered:

• The benefits of digitalization
• Ways to use e-signatures
• Key considerations for your buying decision

Payment Glossary

Working with payments and all of the terms that come with it can sometimes feel intimidating. To help, we've created a payment glossary – a living document where we house as many payment-related terms as we can find to set you up for success. Soon, you'll be speaking payment lingo like a pro.

Hospitality Industry Agreements & Payments Assessment

NAPCO Media surveyed over 100 hotels, venues, and travel advisors to evaluate how they’re finalizing agreements and payments for events and group travel – revealing several opportunities to increase process efficiencies and security.