Accelerate Revenue with Sertifi Solutions
More than 20,000 unique hospitality locations across 150+ countries trust Sertifi to contract and close business more efficiently and affordably. We're ready to help you accelerate getting from lead to revenue with our hospitality-tailored e-signature, payment, and authorization solutions.
Work Smarter in One Platform
We're the only complete revenue acceleration platform to help you simplify and secure all your workflows, reduce payment costs and fraud, and maximize convenience for your customers.
Generate Revenue 90% Faster with Flexible Payment Options
Whether you’re authorizing a card for later or taking a real-time payment for group/event business, Sertifi makes it more convenient for you and your customers to handle payments.
Let customers send payment information anytime, anywhere with secure digital authorization and payment forms.
Lower card fees by replacing key-entering for a proper ecommerce system – and even surcharge payments to lose less profit margin to credit card fees.
Offer ACH eCheck as an alternative to card payments should your customers want to opt out of surcharging fees. As the merchant, you’ll see significantly lower processing fees and handle bank payments much more securely than emailing wire instructions.
Maximize Revenue with Expert Chargeback Defense
AI-Powered Early Fraud Detection
Every subscription to our digital authorization solution comes with free AI-powered fraud detection tools – and we’re not just talking about AVS checks.
Our fraud tools, delivered in partnership with fraud prevention leader, Kount, an Equifax company, are powered by two types of machine learning to instantly verify hundreds of data points about a card.
You’ll receive an A-F score summarizing the results, so you can confidently decide whether to proceed with a card.
Advice from Payment Experts
Our payments team has a collective 85+ years’ experience handling payments, so you get to partner with the best of the best.
By implementing Sertifi for group and event payments, we’ll not only help you identify ways to optimize processing costs (including pointing out those hidden fees you’re not seeing); we’ll also get you up to speed on chargeback best practices, including:
Tying a payment to a contract and cardholder signature.
Making sure customers sign off on terms and conditions.
Enrolling in 3-D Secure, a frictionless cardholder authentication method.
ENJOY FREE CHARGEBACK DISPUTE SERVICES
If you get a chargeback on a payment processed through SertifiPay, we’ll help you dispute it at no extra cost. This not only helps you retain revenue but also avoid hefty chargeback services fees many other providers charge.
“Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure.”
GENERAL MANAGER, COURTYARD EDMONTON WEST
“At the beginning, we were using Sertifi for card authorization forms, but now it’s so much more. We can take a card payment, we can take an ACH payment, we can send out contracts – and it’s user friendly and better for everyone having it all in one place.”
DIRECTOR OF CREDIT AND GROUP BILLING, FAIRMONT SCOTTSDALE PRINCESS
“Sertifi provides us with an easy-to-use system for sending and signing documents electronically. Plus, it’s important that we provide a secure method when it comes to collecting payments electronically, and Sertifi allows us to do that.”
BOX OFFICE SUPERVISOR
Protect Your Business with Proactive Security
Our team knows reliable security isn't optional, so we undergo rigorous security certifications and compliance procedures to keep you and your customers safe, including:
Maintaining our PCI Level 1 Service Provider status.
Operating from AT 101 SOC 2 Type 2 and ISO 27001-compliant data facilities.
Storing data and files using industry-leading protocols and encryption.
Simplify Steps with Reliable Integrations
We integrate with other solutions you rely on – including Amadeus Delphi.fdc, Infor HMS and Sales & Catering, and Oracle OPERA – so you can generate revenue faster and securely.
Our integration partners go through a rigorous certification process to ensure your and your customers' experience stays seamless. No clunky, incomplete integrations here.
Get Workflow Advice from Experts Who Understand Your Business
Bringing decades of hospitality experience, our customer success team understands the unique challenges your business has and how to help. They’re also here to make sure onboarding goes smoothly – in fact, many properties are onboarded in less than a day.
Meet Paige
Manager of Enterprise Customer Success
A Day in the Life: I monitor usage and engage with customers to provide guidance on how to maximize the value of Sertifi and ensure customer goals are being met.
Years in Hospitality: 9
Fun Fact: I once sat next to the New Zealand All Blacks team at a Chicago Blackhawks game and got to teach them the rules of hockey. As a rugby fan, this was a phenomenal moment!
Meet Faye
Enterprise Customer Success Manager
A Day in the Life: I work closely work with our enterprise clients to understand their unique needs and provide personalized support and solutions, including sharing tips to simplify workflows.
Years in Hospitality: 25
Fun Fact: Before transitioning to hospitality technology, I spent several years leading event and conference services at various hotels.
Meet Peter
Senior Customer Success Manager
A Day in the Life: I work primarily with our property management groups to ensure their portfolio gets the most value from Sertifi. I also support getting customers seamlessly migrated to our next-gen user interface.
Years in Hospitality: 7
Fun Fact: I've collected over 500 autographs across sports, celebrities, and politicians, including Tom Brady and Matthew McConoughey. I love signatures so working at Sertifi is my dream job!
Ready to accelerate revenue with Sertifi? Let's get in touch.
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