Sertifi Customer Stories

“Sertifi is easy to train new employees on, along with walking customers through how to complete the forms when needed. I am very happy with the service!”

DIRECTOR OF SALES, AC HOTEL AUSTIN HILL COUNTRY

“Sertifi has been instrumental in the redesign of our processes, forms, and reporting that eliminates the manual handling of credit card information, while also ensuring the protection of credit card information from disclosure. We also use Sertifi for secure document management, which allows our company to have consistent workflows across offices in multiple cities and make for easier auditing and training.”

TICKETING MANAGER

“We believe in working in full partnership with our owners to create the best experience. Digitizing the signing process, along with Sertifi’s integrations to Delphi.fdc and Envision, will help staff work more efficiently and securely, while making it much easier for guests to sign.”

CHIEF INFORMATION OFFICER, CONCORD HOSPITALITY

“Sertifi has been an essential tool in my everyday work life. It’s crucial for the guests I work with to have confidence and trust that their personal information is safe with me, and Sertifi gives everyone peace of mind!”

EVENT COORDINATOR, DISNEY SWAN & DOLPHIN RESORT

“Moving to Sertifi's paperless agreement platform has allowed our team to cut back on our paper consumption by over 1,000 sheets per week. This aligns with our sustainability goals while also saving on paper and printing costs.”

SALES MANAGER, EMBASSY SUITES BY HILTON INDIANAPOLIS DOWNTOWN

“Sertifi is very easy and efficient for us and clients. I love that I receive a copy of signed agreements for my records, as do my clients.”

DIRECTOR OF SALES, FAIRFIELD INN ORLANDO AIRPORT

“We use Sertifi for our e-signature and secure link files. It’s amazing how smart this platform is at such an affordable price. The protection alone from unnecessary chargebacks more than pays the annual cost.”

DIRECTOR OF SALES, FOUR POINTS JACKSONVILLE BAYMEADOWS

“Sertifi not only is user friendly for me – clients have complimented the ease of accessing documents and making payments. It makes everything simple.”

SALES & MARKETING MANAGER, HARD ROCK CAFÉ ATLANTA

“Sertifi has been a huge benefit to our business. It is very user friendly for both parties. I would recommend Sertifi to any business thinking of signing up!”

GROUPS & EVENT MANAGER, THE HOXTON LONDON

“Sertifi provides us with an easy-to-use system for sending and signing documents electronically. Plus, it’s important that we provide a secure method when it comes to collecting payments electronically, and Sertifi allows us to do that.”

BOX OFFICE SUPERVISOR

“Sertifi makes our contract signing process so much easier and efficient. Our clients love being able to access documents from their inbox via the link we send them. As we make updates to documents in the signing process, the ‘replace’ feature makes it so convenient to make these changes without having to send new links or update field placements.”

ASSOCIATE DIRECTOR OF SALES, KIMPTON MONACO SALT LAKE CITY

“Sertifi has changed our sales process drastically. The convenience it provides allows for us to effectively correspond with our clients regarding contracts and deposits.”

SALES MANAGER

“Sertifi has been a huge timesaver and a must-have for business. It is user friendly and enables us to track payments and outstanding balances with ease.”

SENIOR SALES MANAGER, LIVE! CASINO PITTSBURGH

“Sertifi has made my day to day much more seamless. I'm able to send over a link for payment, which has allowed our guests so much more flexibility, which makes things so much easier. It has cut the time in half on sending and receiving documents as well.”

EVENT COORDINATOR, MAIN EVENT TEMPE

“I have now worked with Sertifi at two different properties and was thrilled when my current property announced that we would be using it. It is so user friendly for us and our clients. In just a few simple clicks, I am able to send a client the form that they need, which saves me so much time, and I feel confident letting my clients know that this is a secure program. I couldn’t be happier with this service!”

SENIOR SALES MANAGER, BOSTON MARRIOTT BURLINGTON

“Sertifi has taken hours off my workday from chasing payments. It is very user friendly, and I highly recommend it to any business to collect payments in a timely matter.”

GROUP SALES MANAGER, MEDIEVAL TIMES BALTIMORE

“Sertifi has made our work so much easier. The best past is we can sign documents from our cellphones! I also love that we can copy people that are not signers and get alerts as soon as a person receives and signs the document.”

NATIONAL SALES MANAGER, OMNI LOS ANGELES HOTEL AT CALIFORNIA PLAZA

“Sertifi has made our lives easier with the ability to process payments in a quick and secure manner. The interface of setting up pages was easy to learn and navigate. I highly recommend!”

DIRECTOR OF TICKETING

“We truly love using Sertifi. It makes the contracting process so much easier, faster and more secure. It allows me to monitor the documents that go in and out and avoids any “he said, she said” back and forth.”

DOSM, RENAISSANCE NEW YORK CHELSEA HOTEL

“Sertifi is easy to use and makes tracking signatures and deposits seamless. I love that I can enter multiple deposits, and Sertifi will automatically remind my clients when they have a payment due. It is such a timesaver!”

DIRECTOR OF SALES, SAGE LODGE

”Sertifi has been so conducive with staying on top of my daily tasks. I am now able to better keep my groups in order and ensure nothing gets missed with my bookings!”

EVENT SALES LEADER, SEAWORLD ORLANDO

“I was so happy when our sales department began using e-signatures with Sertifi. This is the most efficient way to get a contract signed and returned quickly. Clients love it, it reduces my admin time, and helps me close my sales goal faster.”

SENIOR CATERING SALES MANAGER, SHERATON GRAND SEATTLE

“I love the convenience of being able to send out a Sertifi authorization form with my contracts. It takes me less than 30 seconds to send out the form, and my guests are typically able to return a completed form the same day."

“Sertifi's solutions have revolutionized our operations in the hotel industry, delivering significant savings in both time and money. By streamlining our agreements and payment processes, we've reduced contract turnaround time by over 50%, enabling us to close deals faster and increase revenue. Additionally, we're able to cut administrative costs and time, allowing our team to focus more on guest satisfaction and less on paperwork. Sertifi has truly been a game-changer for our business.”

DIRECTOR OF SALES & MARKETING, SPRINGHILL SUITES LEXINGTON FRITZ FARM

“Sertifi has not only made my life so much easier; the booking process is so much easier for my clients! Many of them do not have a printer or scanner, so Sertifi has proved essential for them. I also love how Sertifi notifies me when a client has received the file and that I can see all of my outstanding files and their status organized in one place.”

SENIOR SALES AND CATERING EXECUTIVE, W SEATTLE

“Sertifi is a great, seamless e-signing and payment solution for us and our clients. With the volume of events we do, physically signing and countersigning would be incredibly wasteful, so Sertifi provides a sustainable alternative. Additionally, this allows us to quickly and securely collect payment without worry about sending sensitive details through email or spending unnecessary time on the phone."

HEAD OF EVENT SALES

“Sertifi is a great solution for processing payments and speeding up the booking process. We have seen a substantial improvement in our processing times since rolling it out.”

GROUP MANAGER, WYNDHAM ALLTRA CANCUN

“Sertifi has been a great asset to our property, especially on the sales and catering side. We can easily send the form to our clients to fast-track the process for their events. I also like the fact that we get updates once the form has been received and completed.”

SALES COORDINATOR, COURTYARD CHARLOTTE FORT MILL

“Sertifi is very easy to use and secure. It is quick and our clients seem to have no trouble when signing their documents."

FRONT DESK MANAGER, DOUBLETREE LOS ANGELES DOWNTOWN

“We received responses a lot quicker, and I know we are not jeopardizing our guest with any type of fraud on their credit cards.”

SALES COORDINATOR, HAMPTON INN & SUITES EL PASO-AIRPORT

“Sertifi is one of the easiest solutions to learn and use. I send out multiple contracts a day and would strongly recommend it to anyone in the industry!”

DOSM, HARD ROCK CAFÉ BALTIMORE

“Since using Sertifi, we have really improved the turnaround time for clients returning documents. It is very user-friendly and even people who are not super comfortable using technology have no issues. I am very glad we got this for our property!”

DOS, HILTON GARDEN INN AUBURN

“Being a one-person office, I love Sertifi! It has freed up so much time in my daily schedule with the e-signatures. I have also gotten positive feedback from clients on how much easier it is to sign directly on their computer or phone instead of printing out the agreements. I highly recommend Sertifi for all sales departments, so they can spend less time on the admin side and more time on selling!”

DIRECTOR OF SALES AND MARKETING, HYATT HOUSE NEW YORK/CHELSEA

“Sertifi is a simple, safe, and effective tool for my team and our clients. Having the option to send our clients documents and process payments electronically has made the process much less stressful.”

DIRECTOR OF CATERING AND CONFERENCE SERVICES, INTERCONTINENTAL THE WILLARD WASHINGTON DC

“Sertifi has made document management and payment so easy and efficient. I am able to clearly see when changes to an event have occurred, by who, and what the outcome was. The secure payment system has streamlined deposits and saved time when attempting to collect final payment and even AR’d balances. I would recommend this solution to any organization who generates large amounts of data.”

EVENT COORDINATOR, MAIN EVENT WACO

“Sertifi is simple, efficient, and has really helped us connect directly with the guest. After struggling for years to take payment over the phone, now they can input information at their convenience. Sertifi is the perfect solution for the online world we live in!”

GROUP SALES MANAGER, MEDIEVAL TIMES CHICAGO

“I love Sertifi because it protects my client’s privacy and secures confidential payment information. Sending and signing digital contracts is also THE MOST convenient way of getting agreements out and receiving them back right away. Time is money, and Sertifi makes things move faster and helps book business in split seconds!"

“Sertifi has made sending and receiving signed/countersigned contracts so much more efficient. Sertifi is a lifesaver and a timesaver, eliminating printing and scanning and the amount of time it takes since the scanner is located in another office. Time = money!”

SALES MANAGER, AC HOTEL FORT LAUDERDALE SAWGRASS MILLS/SUNRISE

“Sertifi has been a great tool to have as I navigate my position. I love the organization, as well as how accessible it is for someone who may be trying to handle more than one task at once. During peak seasons, I don’t know where I’d be on bookings if I wasn’t using Sertifi to make it all happen in a fast and professional manner.”

SALES & MARKETING MANAGER, HARD ROCK CAFÉ LOS ANGELES

“Sertifi is extremely user friendly and easy to use even for new hires. It even connects directly to my work portal for login, which saves so much time. It secures guests privacy while freeing up associates on the floor, which allows for a better experience for everyone. We are extremely satisfied with the ease and flexibility Sertifi allows us to have!”

ACCOUNTS PAYABLE, CLEVELAND MARRIOTT DOWNTOWN AT KEY TOWER

“I have used Sertifi for years in previous positions and was so excited to hear when we were testing it here at my castle! Sertifi has drastically improved how I operate. The user friendly system sends auto email reminders to sign and pay, so I don't have to follow up or chase people down.”

GROUP SALES MANAGER, MEDIEVAL TIMES SCOTTSDALE

“Using Sertifi has been so convenient for me and my clients. Being able to send documents quickly and securely has been very helpful and makes my job a whole lot easier. My clients love it because they can easily sign and return their documents, as well as receive email reminders for their signatures. This is a useful tool that I don't see myself going without.”

SALES MANAGER, AC HOTEL FORT WORTH DOWNTOWN

“Sertifi is the best decision that we’ve made. In this day and age with people stealing data from companies, Sertifi keeps us at ease. We use it for reservations, groups, and for all of our contracts. It's easy to make changes and for our clients to use. We are constantly thinking of new ways to utilize Sertifi!”

DIRECTOR OF SALES, HYATT PLACE BOCA RATON

“Sertifi allows our sales and catering group to collect signed contracts 96% faster and capture payments within one day. I always have previous employees reaching out to me because they want to add Sertifi.”

DIRECTOR OF SALES, AC HOTEL NEW ORLEANS BOURBON / FRENCH QUARTER AREA

“Sertifi has saved me so much time, paper, and energy spent on organizing and filing contracts, BEOs, and credit card authorization forms. Sending confidential information feel safe and secure, and I have no doubts in recommending Sertifi to colleagues or clients. The system is well organized and intuitive, and I am 100% happy with the product.”

SALES MANAGER, AC HOTEL RALEIGH NORTH HILLS

“I find Sertifi the most secure and best way to send clients confidential documents and credit card authorization forms. This makes it easy for them to sign and return, which helps in receiving them in a timely manner.”

SALES MANAGER, HYATT REGENCY LOUISVILLE

“Sertifi has eliminated the stress of managing several accounts with varying action items at once by efficiently streamlining the process. I love the automatic reminders, paperless organization, and easily accessible portal. I highly recommend!”

SALES & MARKETING MANAGER, HARD ROCK CAFÉ SAN ANTONIO

“I love the ease, security, and flexibility of using Sertifi. This has proven to be an easy, quick process that can be completed in a moments time. I especially enjoy the ability to post comments between myself and the clients.”

CATERING SALES MANAGER, SKAMANIA LODGE

“Sertifi gives our clients peace of mind that their credit card information will stay secure compared to older methods. The turnaround time has been much quicker because they are able to complete their forms by just clicking a link.”

SALES AND CATERING MANAGER, CAMBRIA HOTEL NEW YORK CHELSEA