US West

“Employees are happier on the job – and if you have happy employees, you’ll have happy guests.”

GENERAL MANAGER

“Our process was much more manual before Sertifi. Now it’s much easier to respond quickly and take great care of our clients – especially those in different time zones.”

DIRECTOR OF SALES AND MARKETING

“It's taken us a quarter of the time, at a minimum, to get signed contracts and deposits back. The Delphi integration also provides really nice productivity for our team because we're staying in one system.”

DIRECTOR OF SALES SYSTEMS AND ANALYTICS, SAGE HOSPITALITY

“Our customers need to make secure, reliable hotel payments, and Sertifi is hugely valuable to us.”

PRODUCT MARKETING DIRECTOR

“At the beginning, we were just using Sertifi for credit card authorization forms, but now it’s so much more. We can take a card payment, we can take an ACH payment, we can send out contracts – and it’s user friendly and better for everyone having it all in one place.”

DIRECTOR OF CREDIT AND GROUP BILLING, FAIRMONT SCOTTSDALE PRINCESS

“Sertifi is easy to train new employees and guests on. We love the two-factor authentication feature, along with the card rating, which allows us to know if the payment card is safe. We’ve avoided at least one chargeback a month.”

GENERAL MANAGER, COMFORT INN & SUITES JEROME - TWIN FALLS

“I have used Sertifi consistently for the past year and absolutely love how user friendly the platform is. I receive guests’ payment information 80% sooner than I used to. I recommend Sertifi to anyone in a customer-facing role.”

FRONT OFFICE COORDINATOR, THE RITZ-CARLTON WAIKIKI BEACH

“I have used Sertifi for years in previous positions and was so excited to hear when we were testing it here at my castle! Sertifi has drastically improved how I operate. The user friendly system sends auto email reminders to sign and pay, so I don't have to follow up or chase people down.”

GROUP SALES MANAGER, MEDIEVAL TIMES SCOTTSDALE

“Sertifi has made our lives easier with the ability to process payments in a quick and secure manner. The interface of setting up pages was easy to learn and navigate. I highly recommend!”

DIRECTOR OF TICKETING

“Sertifi has not only made my life so much easier; the booking process is so much easier for my clients! Many of them do not have a printer or scanner, so Sertifi has proved essential for them. I also love how Sertifi notifies me when a client has received the file and that I can see all of my outstanding files and their status organized in one place.”

SENIOR SALES AND CATERING EXECUTIVE, W SEATTLE