US West

“Employees are happier on the job – and if you have happy employees, you’ll have happy guests.”

GENERAL MANAGER

“Our process was much more manual before Sertifi. Now it’s much easier to respond quickly and take great care of our clients – especially those in different time zones.”

DIRECTOR OF SALES AND MARKETING

“It's taken us a quarter of the time, at a minimum, to get signed contracts and deposits back. The Delphi integration also provides really nice productivity for our team because we're staying in one system.”

DIRECTOR OF SALES SYSTEMS AND ANALYTICS, SAGE HOSPITALITY

“Our customers need to make secure, reliable hotel payments, and Sertifi is hugely valuable to us.”

PRODUCT MARKETING DIRECTOR

“At the beginning, we were just using Sertifi for credit card authorization forms, but now it’s so much more. We can take a card payment, we can take an ACH payment, we can send out contracts – and it’s user friendly and better for everyone having it all in one place.”

DIRECTOR OF CREDIT AND GROUP BILLING, FAIRMONT SCOTTSDALE PRINCESS

“We love using Sertifi! We can upload a contract, receive signatures, and be on our way within 5 minutes! It's awesome to have everything in one hub that's easy to find and documentable for corporate. It makes all of our jobs easier, and we wouldn't go back even if we were forced to!”

SALES AND GROUP COORDINATOR, SHERATON DENVER TECH CENTER HOTEL

“Sertifi has been instrumental in the redesign of our processes, forms, and reporting that eliminates the manual handling of credit card information, while also ensuring the protection of credit card information from disclosure. We also use Sertifi for secure document management, which allows our company to have consistent workflows across offices in multiple cities and make for easier auditing and training.”

TICKETING MANAGER

“Sertifi is an integral part of my work. When I receive sensitive financial details from my guests, I am relieved to know that they are secure and inaccessible to fraudsters and people with malicious intentions. Moreover, I appreciate that Sertifi leaves few questions between my guests and I. I spend a lot of time at work corresponding with future arrivals, and I know that when I explain the basics of the platform, there will not be much confusion.”

FRONT DESK AGENT, DOUBLETREE PORTLAND

“I highly recommend hotels use Sertifi to reduce the risk of chargebacks. Sertifi gives peace of mind not only to the hotels but also to the guests, as they know their financial information is safe, and it's also user friendly. No more paperwork!”

FRONT OFFICE MANAGER, HOLIDAY INN EXPRESS & SUITES FISHERMAN'S WHARF

“The Sertifi payment solution has been the biggest time-saver for me, making what used to be the most difficult part of my job the easiest! It takes less than one minute to send a link to a customer and request payment, and I don’t have to wait until I can get my customer on the phone. The system is extremely user friendly, and I would recommend Sertifi to any organization that collects payments!”

SENIOR CATERING EVENT MANAGER, THE INVERNESS DENVER