Step 4: Look for Tight Integrations Between Solutions
As your business continues to thrive, there comes a point where there is a dire need to streamline processes so that your team can operate more efficiently and provide your customers a better user experience.
When systems are not integrated, then there is disparate data living in different solutions. When data is living in multiple systems, this creates more manual tasks, such as data re-entry. That means there is an increased likelihood for human error. Disjointed internal systems impact your team’s productivity as well. These were obstacles that the Sales and Accounting teams at Millennium Systems International had been experiencing before utilizing Zuora for subscription billing and management, Sertifi for secure eSignature and payment collection, and Drawloop for contract generation.
Choosing a solution vendor that offers tight product integrations decreases the need for manual processes and saves your team time because tasks are streamlined in one cohesive solution.
“The ecosystem that we built out consisting of Zuora, Salesforce, Drawloop, and Sertifi created a turnkey solution for us, essentially transforming the manner in which we acquire customers and elevate the level of service provided there afterwards,” says Scudder of Millennium Systems International.
Tighter integrations keep business processes running smoothly and gives your business a competitive advantage because your team can work more efficiently since their day-to-day tasks are more manageable. For customers, you are giving them a more seamless experience with your business. By moving to an integrated system, Millennium Systems International was able to accomplish that.
Step 5: Maintain the Highest Level of Security Standards and Follow PCI Guidelines
Everyone is at risk for a data breach, particularly when hackers are becoming more adept at breaking into systems. It seems like every day we hear about another security breach. Unfortunately, breaches are detrimental to the future of your business. According to a study conducted by Ponemon Institute and IBM Security, it found that the average cost of a data breach worldwide is $3.86 million. That is a staggering amount, and once it happens to a business, it is difficult to come back from that.
The best methods to protect your business and your customers data are to evaluate your existing manual processes, establish a security plan that follows PCI-compliant guidelines, and educate your team about best practices in cybersecurity. Eliminating manual processes that potentially expose sensitive customer data and instilling a security-first company culture can go a long way in protecting your organization from a data breach. And when looking for an online payment solution, make sure the product has features such as credit card number verification, tokenization, 2-step authentication which safeguards sensitive data and reduces human exposure to it. These features can also decrease chargebacks and fraudulent activity. Everyone is vulnerable to data breaches, and it is critical to stay up-to-date on PCI-compliance and to educate your team, so they can be vigilant too.
If your business wants to remain competitive and relevant, then you need to incorporate new forms of payment technology into your existing infrastructure. Customers want a simple and hassle-free payment experience, and it is up to you to provide that or you risk losing them to your competitors.
Did you know that Sertifi has integrated Zuora’s payment technology into our closing solution? Users can send eSignatures and payment requests from Z-Quote. If you’re interested in learning more about the integration or seeing a quick demo, send us a message.