Staff Efficiency

Before release day, get a sneak peek of our next-generation agreements platform, designed to make agreements even faster and more convenient for you and your customers.

We partner with leading hospitality and travel providers to build better experiences to you and your customers. See how Sertifi's integration with Amadeus' Delphi.fdc can help you finalize agreements and payments 90% faster directly from your sales and catering platform.

The hospitality industry continues to face labor shortages, creating a rise in overwhelmed staff that can lead to simple missteps like wasted time to more serious missteps like fraud and chargebacks. Learn how automation can help ease the situation.

Hotels are attractive targets for payment fraud. Understand your risk, the most common types of fraud to look out for, and best practices to prevent fraud and chargebacks.

Learn how to make your hotel credit card authorization process more efficient, convenient, and secure with digital forms.

Employee retention is all about a great employee experience. Sertifi partner, Event Temple, shares ways to use onboarding to set the right foundation.

Based on a true story, we humorously recount one parent's experience working with a paper authorization form to book a trip to Disney World.

Your hotel credit card authorization forms can share several clues that you might be dealing with a fraudster. We're sharing which areas to review and research carefully.

Sertifi’s excited to be part of Hospitality Technology's latest technology study. In this post, our co-founder shares his top takeaways.

While it’s smart to be prepared to fight chargebacks, it’s even more important to invest in a fraud prevention strategy to help you minimize your risk of chargebacks altogether. We're sharing some ways your front office can be a line of defense.

Chargebacks are an increasingly taxing threat on a hotel property’s time and revenue. Fortunately, hoteliers have an SOS card to respond: representment cases.

Customer convenience often means simple and immediate – and the truth is technology is better at being those things than humans. At Sertifi, we believe technology and automation is critical for our industry's success.

Travelers are making up for lost time and going on spending sprees. Technology can have a huge impact on your operational effectiveness and ability sustain demand with a limited staff. Whether you’re new to Sertifi or already part of our customer community, check out some ways Sertifi can help you keep up during a particularly hectic time: the holidays.

This year, travel has made a comeback reaching levels the industry hasn't seen in years. As the holiday season approaches, rising travel rates are keeping travel agents busy. Learn how you can provide the ultimate travel experience to your customers by using Sertifi.

The herd mentality that once held companies in the hospitality industry back from meaningful alteration is now transforming former “disruptive innovations” into necessities for success. By embracing digital solutions that were once seen as luxuries, the hospitality industry is leading the way by meeting the needs of customers in the digital sphere.

e-Signatures are one of the most sought-after, helpful, digital solutions available. Learn how this multifaceted tool fuels corporate success through efficiency, brand growth, and fraud prevention.

It's time to ditch paper and fax from your contracting and payment workflow. Going digital lets you meet your guests where they are now, while making your processes more seamless and secure.

Every minute your staff has in a day should go toward creating a great guest experience, not worrying about processes that technology can make easier and more secure. Offering flexible online payment options is a great way to take care of your staff and guests.