Staff Efficiency

Synergy between hotel staff and travel advisors is crucial to ensuring guests have a seamless, enjoyable experience – and your property continues to grow business. Learn some simple ways to strengthen your partnership.

We partner with leading hospitality and travel providers to build better experiences for you and your customers. See how Sertifi's integration with Infor’s PMS and sales and catering solution can help you finalize business 90% faster. 

In case you missed it: here's a recap of the second session of The Hotel Office Masters Series, in which industry experts discussed ways to deliver a more seamless agreement and payment experience for staff and guests.

It's here: the Sertifi next-generation agreements platform! Hear from our co-CEOs about the reimagined user experience, designed to make agreements even faster and more convenient for you and your customers.

As part of our next-generation platform release, we’re introducing e-forms, a new document format that allows users to build and customize digital forms based on the task at hand. Watch this short video series to see how it works.

Synergy between hotel sales and finance teams is hugely important to ensure business is closed quickly and correctly. Learn some simple strategies to improve communication and collaboration between your teams.

In case you missed it: here's a recap of the first session of The Hotel Office Masters Series, in which industry experts combatted common hesitations around technology and shared ways automation via technology can help you work more efficiently and securely.

Before release day, get a sneak peek of our next-generation agreements platform, designed to make agreements even faster and more convenient for you and your customers.

We partner with leading hospitality and travel providers to build better experiences for you and your customers. See how Sertifi's integration with Amadeus' Delphi.fdc can help you finalize agreements and payments 90% faster directly from your sales and catering platform.

The hospitality industry continues to face labor shortages, creating a rise in overwhelmed staff that can lead to simple missteps like wasted time to more serious missteps like fraud and chargebacks. Learn how automation can help ease the situation.

Hotels are attractive targets for payment fraud. Understand your risk, the most common types of fraud to look out for, and best practices to prevent fraud and chargebacks.

Learn how to make your hotel credit card authorization process more efficient, convenient, and secure with digital forms.

Employee retention is all about a great employee experience. Sertifi partner, Event Temple, shares ways to use onboarding to set the right foundation.

Based on a true story, we humorously recount one parent's experience working with a paper authorization form to book a trip to Disney World.

Your hotel credit card authorization forms can share several clues that you might be dealing with a fraudster. We're sharing which areas to review and research carefully.

Sertifi’s excited to be part of Hospitality Technology's latest technology study. In this post, our co-founder shares his top takeaways.

While it’s smart to be prepared to fight chargebacks, it’s even more important to invest in a fraud prevention strategy to help you minimize your risk of chargebacks altogether. We're sharing some ways your front office can be a line of defense.

Chargebacks are an increasingly taxing threat on a hotel property’s time and revenue. Fortunately, hoteliers have an SOS card to respond: representment cases.