Fraud Prevention

Check out our new chargeback dispute guide, which covers disputes our payments team recently fought and won on behalf of SertifiPay customers, earning back five-figure revenue! Our enterprise payments consultant, Jennifer Ferrell, also shares her take on the importance of collecting evidence, crafting a good rebuttal letter, and what merchants need to know to come out on top when faced with chargebacks.

Catch up with this roundup of 2024 customer success stories, new product features, and words from the team that are helping shape the future of hospitality.

Fraud continues to be a costly concern for the hospitality and travel industry. 3-D Secure (3DS) is an easy standard you can adopt to secure online payment transactions and reduce the risk of unauthorized charges – without adding friction to the payment process.

In the bustling world of hospitality, staying ahead requires the use of industry-leading solutions. Sertifi has curated the perfect blend of revenue-accelerating solutions, acting as the essential "nutrition" hospitality businesses need to thrive efficiently and securely. See how you can cook up success with Sertifi!

Sertifi’s vice president of security and compliance, Nick Demetralis, shares his recommended cybersecurity best practices to help you protect your business and customers’ data and prevent fraud.

Ready to get more out of payment processing than just the process? Check out our payment toolkit – complete with industry research, best practices and expert advice from our payments team, Sertifi workflow recipes, and more. With our help, it’s easier than ever to optimize transaction costs, meet compliance requirements, and accelerate revenue.

Looking for a way to reduce your fraud and chargeback risk? Consider these key solution requirements, which can bolster your authorization process with minimal effort and disruption to your team.

Women Leading Travel & Hospitality recently published the report, The Synergy of Technology and Empathy in Transforming Customer and Employee Experiences, giving insight into how the use of AI can impact those in the travel and hospitality industry and the importance of finding balance between tech and touch. Take a look at our recap.

Friendly fraud is hugely problematic – and in the height of influencer culture, it’s only getting worse as people teach bad habits. Read on to learn some tactics merchants can implement to reduce their risk.

Just getting started with Sertifi? Check out our Sertifi Starter Kit, a compilation of our favorite blog posts rolled up into one to highlight who Sertifi is and how we can help you finalize business faster.

Hear a recap from our chat with hospitality's leading podcast, The Modern Hotelier, live at HITEC 2024. We cover evolving technology trends like AI to chargeback risks to ways Sertifi can help hospitality business accelerate revenue.

We're excited to celebrate the momentum behind our hospitality-tailored proprietary payment processor, SertifiPay. Hear from real users how Sertifi's payment solutions have helped them simplify workflows, reduce costs, and accelerate revenue.

Push payments like ACH and wire transfers are a great choice for hotels due to their convenience and cost-savings, but most hotels lack the proper security when sharing payment instructions with clients. In today's blog post, Sertifi payment expert, Mike Ryan, lays out the facts on how important it is to securely request and accept ACH payments, so you don’t accidentally have thousands of revenue routed to fraudsters.

Proactively preparing for chargebacks is essential to protect your revenue and reputation. Sertifi's new enterprise payments consultant and former Elavon and U.S. Bank leader, Jennifer Ferrell, is sharing her top best practices to reduce chargebacks and win disputes.

Chargebacks are inevitable in the hospitality industry. Knowing what evidence to collect to defend your business and act quickly is key. Here’s everything you need to successfully prepare your chargeback defense.

Even if you know what an authorization form is, read on to make sure you're not leaving gaps in your process that could cost you revenue and time. A proper form template can help you detect fraud, reduce chargebacks, and avoid PCI noncompliance fees.

ITB Berlin 2024: An event that re-energized the travel industry using innovation and diversity – and Sertifi was there to experience it first-hand. Check out our recap of the world’s leading travel tradeshow to get a taste of what went down and what is to come for travel professionals. 

If you haven’t yet incorporated AI into your fraud detection system, it may be time to consider it as a replacement for inefficient, error-prone processes that are probably resulting in too many chargebacks and costing you too much of your revenue. Read on to learn the benefits and how easy it is to get started.