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Sertifi Customer Stories

Teams around the globe and of all sizes are finalizing business faster. See what's in store for you and your clients.

Hotels Love Sertifi for Authorizations

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“I’ve been in the hotel business a long time, and Sertifi is the best and easiest solution. No more paper copies of authorizations having to be stored. It is so safe and secure. I would recommend it to everyone.”

CHRISTINE BERGMAN, ACCOUNTS PAYABLE, DOUBLETREE PARK PLACE

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“We use Sertifi for our e-signature and secure link files. It’s amazing how smart this platform is at such an affordable price. The protection alone from unnecessary chargebacks more than pays the annual cost.”

CARRIE GOULD, DIRECTOR OF SALES, FOUR POINTS JACKSONVILLE BAYMEADOWS

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“Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."

HORIA HODOROG, GENERAL MANAGER, COURTYARD EDMONTON WEST

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“Sertifi helps our guests and corporate administrators, and planners around the world send their information to the right hands conveniently and securely. We're happy to have ditched the cumbersome paper, email, and faxed credit card authorization forms.”

JULIANN BEATTY, REGIONAL DIRECTOR OF SALES

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“Sertifi is easy to train new employees and guests on. We love the two-factor authentication feature, along with the card rating, which allows us to know if the payment card is safe. We’ve avoided at least one chargeback a month.”

AMANDAH BUSCHHORN, GENERAL MANAGER, COMFORT INN & SUITES JEROME - TWIN FALLS

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“Sertifi has changed the game when it comes to sending and receiving credit card authorization forms. The authentication process is thorough, making the process more secure. It’s user-friendly and easy to show new employees how to properly use it.”

JESSICA CHAFFER, FRONT DESK AGENT, QUALITY INN & SUITES NEW PORT RICHEY

Hotels Love Sertifi for e-Signatures & Payments

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“Sertifi allows our sales and catering group to collect signed contracts 96% faster and capture payments within one day. I always have previous employees reaching out to me because they want to add Sertifi.”

TRACY DUPLECHAIN, DIRECTOR OF SALES, AC HOTEL NEW ORLEANS BOURBON / FRENCH QUARTER AREA

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“Sertifi has been an essential tool in my everyday work life. It’s crucial for the guests I work with to have confidence and trust that their personal information is safe with me, and Sertifi gives everyone peace of mind!”

HOLLY HOFFMAN, EVENT COORDINATOR

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“Sertifi lets guests quickly fill and submit forms from mobile devices. We get documents back 50% faster than the old method. The safety and security of the platform has benefited each department of our hotel.”

ANDREW ROBATEAU, ACCOUNTING / HR, CAMBRIA HOTEL DOWNTOWN PHOENIX, CONVENTION CENTER

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“Sertifi is a great solution for processing payments and speeding up the booking process. We have seen a substantial improvement in our processing times since rolling it out.”

MIGUEL GONZALEZ, GROUP MANAGER, WYNDHAM ALLTRA CANCUN

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“Sertifi has been a great tool for us. It's streamlined our internal payment process and given our clients peace of mind when providing their credit card information. Win/win for everyone!”

MATTHEW KIDO, DIRECTOR OF SALES, HILTON HARRISBURG

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“Sertifi has given us a great alternative to obtaining guest credit card details with a secure method that integrates directly into our PMS. We no longer need any of our team members handling card data, which is a great bonus. The setup was seamless and the Sertifi team were great and knowledgeable.”

HAYDEN GREEN, ASSISTANT DIRECTOR OF FINANCE, CORINTHIA HOTEL LONDON

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“Sertifi has been a huge benefit to our business. It is very user friendly for both parties. I would recommend Sertifi to any business thinking of signing up!”

LAUREN MUSTY, GROUPS & EVENT MANAGER, THE HOXTON LONDON

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“Sertifi is a simple, safe, and effective tool for my team and our clients. Having the option to send our clients documents and process payments electronically has made the process much less stressful.”

STEELE STEVENSON, DIRECTOR OF CATERING AND CONFERENCE SERVICES, INTERCONTINENTAL THE WILLARD WASHINGTON DC

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“Sertifi has revolutionized how our clients secure their meetings with us. The ability to sign a contract and securely obtain a credit card no matter where your client is has changed the way that we do business. Our clients love it, too!”

CHRISTINA HANVEY, ASSOCIATE DIRECTOR OF SALES, KIMPTON HOTEL VAN ZANDT

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“I have used Sertifi consistently for the past year and absolutely love how user friendly the platform is. I receive guests’ payment information 80% sooner than I used to. I recommend Sertifi to anyone in a customer-facing role.”

MIA BETHELL, FRONT OFFICE COORDINATOR, THE RITZ-CARLTON WAIKIKI BEACH

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“We truly love using Sertifi. It makes the contracting process so much easier, faster and more secure. It allows me to monitor the documents that go in and out and avoids any “he said, she said” back and forth.”

MARCUS ONG, DOSM, RENAISSANCE NEW YORK CHELSEA HOTEL

Entertainment & Conference Venues Love Sertifi

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"Sertifi has taken hours off my workday from chasing payments. It is very user friendly, and I highly recommend it to any business to collect payments in a timely matter."

LESLIE DIXON, GROUP SALES MANAGER, MEDIEVAL TIMES BALTIMORE

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“Sertifi provides us with an easy-to-use system for sending and signing documents electronically. Plus, it’s important that we provide a secure method when it comes to collecting payments electronically, and Sertifi allows us to do that.”

BOX OFFICE SUPERVISOR

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"Sertifi has been so conducive with staying on top of my daily tasks. I am now able to better keep my groups in order and ensure nothing gets missed with my bookings!"

ASHLEY SANCHEZ, EVENT SALES LEADER, SEAWORLD ORLANDO

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"I have used Sertifi for years in previous positions and was so excited to hear when we were testing it here at my castle! Sertifi has drastically improved how I operate. The user friendly system sends auto email reminders to sign and pay, so I don't have to follow up or chase people down."

TORI HARRIS, GROUP SALES MANAGER, MEDIEVAL TIMES SCOTTSDALE

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"Sertifi has changed our sales process drastically. The convenience it provides allows for us to effectively correspond with our clients regarding contracts and deposits."

ARIEL PICCININI, SALES MANAGER

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“Sertifi has made our lives easier with the ability to process payments in a quick and secure manner. The interface of setting up pages was easy to learn and navigate. I highly recommend!”

DIRECTOR OF TICKETING

Restaurant Venues Love Sertifi

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"Sertifi not only is user friendly for me – clients have complimented the ease of accessing documents and making payments. It makes everything simple."

JACQUELYN EBAKHAYE, SALES & MARKETING MANAGER, HARD ROCK CAFÉ ATLANTA

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"Sertifi has taken hours off my workday from chasing payments. It is very user friendly, and I highly recommend it to any business to collect payments in a timely matter."

LESLIE DIXON, GROUP SALES MANAGER, MEDIEVAL TIMES BALTIMORE

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"Seritfi is one of the easiest softwares to learn and use. I send out multiple contracts a day and would strongly recommend it to anyone in the industry!"

KATIE IOZZI, DOSM, HARD ROCK CAFÉ BALTIMORE

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“Sertifi has saved us a ton of time internally managing payments and reminders. It's also a very efficient way to get documents signed and has increased our closure rate on sales contracts because we can get them to our clients so quickly.”

KATHLEEN LOPEZ, OFFICE MANAGER

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“Sertifi allows me a quick and efficient way to send contracts and receive deposits. It is user friendly for the client and allows multiple users access to the file room, which is especially helpful for when I have group sponsors paying for one account. After the meticulous writing of contracts all day, it is nice to be able to send them out with a lot more ease. It also sends a reminder for deposit due dates – life saver!”

CATERING & EVENT SALES COORDINATOR

Ready to exceed your guests' expectations?

Tens of thousands of hospitality and travel companies trust Sertifi with their entire agreement process. Bring your e-signature, payment, and credit card authorization workflows into a single, secure solution.